Privacy Policy

1. Information We Collect

We may collect different types of information when you use our platform.

Personal Information

When you create an account or use Plyship, we may collect:

• Name
• Phone number
• Email address (optional)
• Profile photo
• City or location
• Company details (for interior companies)
• Project preferences and requirements

Profile Information

Users may voluntarily provide:

• Property type
• Budget range
• Design style preferences
• Portfolio images or project images
• Company information such as experience, team size, and specializations

Communication Data

When using the platform messaging system we may collect:

• Messages exchanged between users
• Meeting requests and schedules
• Project discussion details

Payment Information

Payments are processed through third-party payment providers such as Razorpay.

• Plyship does not store credit card or banking details.
• Payment processors may collect payment data required to process transactions.

Device & Usage Data

We may automatically collect:

• Device information
• Browser type
• IP address
• App usage statistics
• Log data

This data helps us improve the platform and prevent misuse.

2. How We Use Your Information

Your information may be used to:

• Create and manage your account
• Connect homeowners with interior companies
• Enable chat and communication between users
• Schedule meetings between users
• Process wallet payments and transactions
• Provide customer support
• Improve our services and platform performance
• Prevent fraud or misuse of the platform
• Comply with legal obligations

3. Data Storage & Security

We store and manage data using trusted third-party infrastructure including:

• Firebase (Google) — authentication and database
• Firebase Storage — image uploads
• Razorpay — payment processing

We take reasonable security measures to protect user data. However, no online system can guarantee absolute security.

4. Sharing of Information

We do not sell user data.

We may share information in the following cases.

With Other Users

Certain profile information is visible to other users to enable connections, including:

• Name
• Profile image
• City
• Company details or project preferences

With Service Providers

We may share data with trusted providers that help operate the platform such as:

• Payment processors
• Cloud infrastructure providers
• Analytics services

Legal Compliance

We may disclose information if required to:

• Comply with laws or regulations
• Protect our rights
• Prevent fraud or misuse
• Ensure user safety

5. User Content

Users may upload photos, portfolio images, messages, and other materials.

You are responsible for the content you upload and must ensure that it:

• Does not violate laws
• Does not infringe intellectual property
• Does not contain harmful or illegal material

Plyship reserves the right to remove inappropriate content.

6. Account Security

Users are responsible for maintaining control of their registered phone number used for login.

If you suspect unauthorized access to your account, please contact us immediately.

7. User Rights

Users may:

• Update their profile information
• Delete their account
• Request information regarding stored personal data

Account deletion can be requested through the platform or by contacting support.

8. Children's Privacy

Plyship is intended only for individuals 18 years or older.

We do not knowingly collect data from children under 18.

9. Third-Party Services

Plyship uses third-party services including but not limited to:

• Firebase (Google)
• Razorpay
• Hosting providers
• Analytics tools

These services operate under their own privacy policies.

10. Policy Updates

We may update this Privacy Policy periodically.

Updated policies will be posted on this page with the revised date.

11. Contact Us

If you have questions regarding this policy, please contact us:

• Email: agxfactor@gmail.com
• Phone: +91 8465834152
• Website: plyship.com